UX Design Leader specializing in regulated, complex, high-stakes environments where compliance and great experience have to coexist. 12+ years. 8+ industries. Available now.
Lead multiple concurrent design teams across start-ups in banking, insurance, gaming, and government. At peak, managed 12 direct reports across 5 simultaneous projects while executing research interviews, design and feature development, and team lead duties including 1:1 syncs, performance reviews, and individual development plans. Created a sprint-aligned research methodology that runs concurrent to 2-week Agile sprints and generates actionable findings without delaying development.
Established, maintained, and revised experience strategy for the Currently Serving and New Recruit member segments across multiple peer groups and interdisciplinary teams. Leveraged Agile and Design Thinking methodologies to improve processes while remaining within FINRA regulatory and compliance requirements. Navigated military-sector-specific UX needs with sensitivity to member life circumstances.
Responsible for tracking, developing, and designing the customer journey through Property and Small Business insurance. Developed improvements to the claims process and new products based on customer feedback. Led the team that redesigned the mobile claims filing application — reducing user effort and improving satisfaction across the claims experience.
Designed and implemented the Rogue Dynamics website and mobile application. Leveraged a network of military and law enforcement contacts to test equipment prototypes and provide structured feedback to manufacturers. Worked as an external stakeholder with product designers to improve gear suitability for professional use. Mobile app design prototyped in Figma; launch paused.
Worked with small businesses across gyms, restaurants, and retail to develop websites and mobile applications. Focus was on modernizing digital presence and solving specific revenue or engagement problems — not just building sites. Delivered measurable improvements to customer acquisition and retention for multiple clients.
Served on a Police Mentor Team instructing U.S. Soldiers and Afghan police forces. Entrusted with duties significantly above grade level — including mentoring soldiers and leading teams on critical missions. Received commendations for performance under pressure. This role forms the foundation of how I lead, make decisions under ambiguity, and develop people.
Applied gamification principles to everyday interactions to achieve behavioral outcomes.
Leveraging gamification in core and unique feature design for applications.
Mastery-level application of gaming principles to lead product teams and behavioral design.
Research and application of actionable feedback for learning experience improvements.
Certified to lead Enterprise Design Thinking training across business lines.
Certified to practice Design Thinking at the enterprise level across business lines.
Persona development and journey map creation for key user tasks and flows.
Product Owner / Product Manager certification within the Scaled Agile Framework.
19D Cavalry Scout. Police Mentor Team. Leadership above grade level. Afghanistan.
8 specialty certifications across gamification, design thinking, journey mapping, and Agile. Continuously building on a foundation of applied practice.
Open to senior, lead, and director-level UX roles — especially in regulated industries where strong design leadership matters.