UX leadership built for regulated industries. From nuclear power to fintech — I design experiences that satisfy compliance, satisfy users, and move the needle.
I'm Claude "CJ" Jordy — a UX/CX leader who specializes in the spaces most designers avoid: highly regulated, high-stakes environments where compliance and great experience have to coexist.
Over 12+ years I've worked in finance, insurance, nuclear power, logistics, government contracts, and more. That breadth is the point. I bring cross-industry pattern recognition that purely niche designers can't match.
Before UX, I was a 19D Cavalry Scout in the U.S. Army — which means I've led people under real pressure, not just sprint retrospectives. That background shapes how I manage teams, prioritize ruthlessly, and stay calm in ambiguous situations.
A proprietary 2-week research cycle that generates actionable findings within Agile sprints — not after them.
A field-tested training format for delivering concise, structured research findings that stakeholders can actually act on.
Comfortable navigating compliance constraints in nuclear, government, insurance, and financial services without sacrificing UX quality.
One of a small number of designers with multi-level Octalysis certification, applied to real products — not just theory.
Some projects are NDA-protected — where possible, I share methodology and outcomes.
Gamified banking app for kids — designed to teach financial literacy and life skills through actual banking features. Applied Octalysis framework to drive engagement loops and behavioral change.
Security-compliant cloud platform managing international logistics for government clients. Designed within strict federal compliance constraints.
Led multiple concurrent design teams across a software product consultancy spanning finance, insurance, gaming, and government verticals simultaneously.
Designed and launched a full retail + editorial platform for military and law enforcement gear. End-to-end UX from information architecture to mobile app.
Not just buzzwords — field-tested capabilities across regulated industries, built over 12 years of real projects with real consequences.
Sprint-aligned 2-week research cycles generating actionable results across industries.
Octalysis-certified. Applied to banking, learning platforms, and retail experiences.
Scalable component libraries and design language across complex product ecosystems.
Experience designing within FINRA, HIPAA, and federal regulation constraints.
Enterprise-level strategy spanning multiple teams, products, and business lines.
Working knowledge of designing for and alongside AI and ML-powered systems.
DMA-certified. Created journey maps across insurance, banking, and retail.
Executive-ready presentations delivering research insights on compressed timelines.
Figma, FigJam, Dovetail, Mural, Jira, LucidChart, Octalysis Framework.
I've led teams of designers, researchers, and product owners — not just contributed to them. At peak capacity, I managed 12 direct reports across 5 simultaneous projects, conducting 1:1s, reviews, and performance development while still doing hands-on research and design work.
I've built UX training programs from scratch, mentored designers from IC to team lead, and created research readout formats that executives actually read. My G/B/D/O framework is used by teams I've trained long after I've moved on.
Led soldiers on critical missions, mentored junior personnel, and operated in high-stakes environments with incomplete information. That's not background color — it's the foundation of how I lead.
Direct reports managed across concurrent projects
Active projects managed at one time at 3Pillar
Distinct regulated industries with compliance design work
Specialty certifications in UX, gamification, and Agile
Led multiple concurrent teams across start-ups in banking, insurance, gaming, and government. Managed 12 designers across 5 projects simultaneously. Executed research, design, and feature development while maintaining team lead duties. Created the sprint-aligned research methodology still in use today.
Established and maintained experience strategy for the Currently Serving and New Recruit segments. Leveraged Agile and Design Thinking to improve processes while navigating FINRA and military-sector compliance requirements.
Tracked, developed, and designed customer journeys through property and small business insurance. Led the team that redesigned the mobile claims filing app. Delivered improvements to the claims process based on structured user research.
Designed and implemented the Rogue Dynamics website and mobile application. Worked as an external stakeholder with product manufacturers to improve gear design for military and law enforcement users.
Developed websites and mobile applications for gyms, restaurants, and retailers. Helped small businesses modernize their digital presence and improve customer engagement and revenue.
Served on a Police Mentor Team instructing U.S. Soldiers and Afghan police forces. Entrusted with responsibilities significantly above grade level. Led teams on critical missions and received commendations for leadership under pressure.
I'm open to senior/lead UX roles, director-level positions, and consulting engagements — especially in regulated industries where strong design leadership actually matters.