One of the relative new comers to the UX suite of tools, but I've found myself using LucidChart more and more on recent projects. The tool is intuitive and makes displaying User Journeys an Personas clear and easily communicable to stakeholders.
I've been in the User and Customer Experience game for a little over 12 years. I've done physical items, store front experiences and digital/app designs across a variety of major industries. I've worked in finance/insurance, nuclear power, logistics, retail, restaurant and beyond, creating unique strategies and designs to wow customers and satisfy KPIs and business goals alike. If you're looking for a strategist/designer who lives in the regulatory and compliance world, look no further!
