I've been in the User and Customer Experience game for a little over 12 years. I've done physical items, store front experiences and digital/app designs across a variety of major industries. I've worked in finance/insurance, nuclear power, logistics, retail, restaurant and beyond, creating unique strategies and designs to wow customers and satisfy KPIs and business goals alike. If you're looking for a strategist/designer who lives in the regulatory and compliance world, look no further!
Featured Projects
Sometimes projects are covered by NDAs and there's only so much that can be discussed. When possible, I'll give you the info I can to show you what I've done.
Skills and Software Familiarity
Let's throw out some buzzwords, shall we?
GAMIFICATION
I have been certified in the Octalysis Gamification methodology and succesfuly applied it to gamify a variety of experiences from banking to learning platforms.
STRATEGY
Whether its a project level strategy or an enterprise level solution across multiple teams I have helped to develop strategy that has led to resounding success.
LEADERSHIP
I have developed training programs for research and usability, taught UX basics and mentored team members in their fields from Graphic Design to Project Ownership.
DESIGN THINKING
I am well versed in the both the execution and training of others in the fundamentals of DT, including creating personas, journey mapping and iterative solutioning.
RESEARCH
By leveraging my experience I have developed a research methodology that aligns with Agile sprints to generate acitonable results in 2 week cycles.
SAFe AGILE
I am SAFe Agile 5.0 certified as a POPM, which allows me to better understand the Agile process, communicate with team members and help with their needs.
CREATIVE SOLUTIONING
Over multiple projects my record of creating unique and innovative solutions to complex problems has met with resounding praise and measurable results.
NEXT GENERATION TECH
I've worked with Artificial Intelligence and Machine Learning to have a working understanding of how to leverage them as part of highly successful designs.
Want a little more detail on these skills?
COMPLIANCE
My history with compliance across a variety of highly regulated industries has resulted in me being comfortable navigating the fine line between regulation and results.